When we ship out an order here at Apparel Monster we ask a simple question, how did we do? Below are the responses we received back. We have an incredibly high repeat rate because we make sure we are all on the same page prior to placing thread on the garment. Our two proof process and attention to detail helps us to forge a long lasting relationship with our clients. Have any questions on the process? Give us a call. Our team would be glad to walk you through the process.

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Everything exceeded my expectations - Jessica

 

Excellent service and quality. - Tim

 

The shirts are great. High quality. - Stephanie

 

Excellent! Second to nun! - Ceon

 

As always, EXCELLENT customer service and excellent product. Thank you! - Vicky

 

I had a couple of small issues with the web site but once I figured things out I was able to navigate ok. The rest of the process was flawless with the order being 100% correct and delivered promptly. - Glen

 

Great customer service. Fast and beautiful work! Will definitely use in the future! - Tina

 

I have ordered from them for years. Call in for customer service. They are very helpful. - Robyn

 

Prompt service and communication - Gary

 

Everything went well! - Jennifer

 

Great support over phone and email. - Reuben

 

Our Product turned out great! Definitely using again - Maxine

 

Excellent customer service - Leigh

 

Great stiched service - Salvador

 

Great service and quality. - Claudia

 

Loved the products! - Eugenio

 

Jared is a great customer service rep - Chad

 

Working was very easy and he was very helpful. - Betsy

 

I love your products and your professional and careful design of our products. This is why we keep on coming back to place more orders. Thank you - Erlene

 

Great customer service. Fast and beautiful work! Will definitely use in the future! - Tina

 

I have ordered from them for years. Call in for customer service. They are very helpful. - Robyn

 

Prompt service and communication - Gary

 

Everything was perfect, the communication with the production team was amazing. They kept open communication with me about my order, and made sure my order was correct. - Deandranita

 

Great experience. - Jill

 

Love the embroidery!! - Cheryl

 

Great - well priced for small business. Jared is great at customer service. About to place another order! - Danny

 

Service was great. If I had any questions, I got respond back quickly. - Kim

 

Good quality at good price. Knowledgeable reps to help with questions about different types of material. - Robyn

 

I worked with Jared and he was the best help ever! I had an issue of needing to order some additional sizes and complained about the minimum that needed to be ordered and all the additional fees I incurred. Jared made sure I was taken care of and communicated with me through the entire process. Now let's talk about the quality of the product... simply amazing! The shirts look GREAT and the quality of the Tultex shirt is superb. I would definitely order again from this company and recommend to others! - Renisha

 

Embroidered merchandise is always top quality and customer service is top notch, very friendly and easy to deal with. - Alissa

 

High quality embroidery - Matthew

 

Absolutely Perfect. Easy to order and received my order ahead of schedule and just as ordered. - Brian

 

Good prices and selection. - Mario

 

Love the hats! - Mark

 

We have now ordered twice. The shirts are great quality, and the service is superb!We will continue to order from this company. - Nicole

 

So easy to work with! I will definitely be back. - Briana

 

Met all expectations - Trish

 

Great! Ordering was easy and my order arrived way faster than I expected! - Natasha

 

The shirts were of good quality and the representative that called me on the phone was very helpful and kind. Thanks! - Tyler

 

Great variety and attention to detail to make sure the best colors matched our logo. - Ann Marie

 

Everything was great, thank you. - Mayra

 

I really like the deal with embroidery and shipping on orders over 25 items :) - Colette

 

Great Company to do business with. - Thomas

 

Great because I'm placing another order. - Reina

 

2nd order from yall.. perfect as expected. - Brian

 

Prompt response to email questions - Sunjoo

 

Great pricing and service. - Brett

 

Everything was great! - Courtney

 

Good quality embroidery - Matthew

 

Very professional staff, easy to work with. - Oly

 

We are incredibly pleased with your product, ordering of your product and delivery of your product. We are getting ready to place another order, so I'm very happy to find that we get 5% OFF our next order. Thank you so much ! We look forward to doing a lot more business with you!:O) - Annica

 

I would like to be able to search by color on your website - Lori

 

Order rec'd in timely manner, and issues dealt with very easily, Jarred was awesome! - Amy

 

Overall it was a decent experience. It would have been easier to be able to add items to an existing order rather than going through the process of a separate order again but the staff was very helpful - Ernest

 

Great product and great people to work with. Thank you! - Trudi

 

Great customer service! - Stephen

 

Jared was very kind and helpful in transferring an account email and answering questions regarding ordering. - Tamara

 

Everything looked beautiful. The colors were a perfect patch and each piece was professionally packaged. Knocked it out of the park one again. - Mark

 

The shipment answer was for my last order as my new order has not even been made. But my overall experience has been excellent. Jared has been extremely helpful in answering my questions promptly and keeping me updated. Very easy to work with. One thing, I would suggest is having the options to have the item embroidered, or screen printed when checking out and under once payment. I will be placing another order in about a week or less. :) - Rebecca

 

Great service - David

 

Quality is top notch and service is fast. - Ron

 

Very pleased. It was smooth and easy. - Logan

 

Great customer service - Jonatan

 

I was surprised by the quick turnover, and the sales rep I worked with was wonderful in answering questions. - Mary

 

Great service. Quality shirts - Abraham

 

Great to work with all items looked great - Tami

 

Very easy to use. Thanks - Abby

 

Great, and thanks for the free bag! - Jessica

 

Fantastic! Jared was extremely patient throughout many complications/alterations. The embroidered logo turned out perfectly. We’re very happy with our experience. - Sylvia

 

My order arrived as stated. Friendly service. - Harry

 

You have great customer service. - Leigh

 

We've had a couple of mix ups in the past, but you guys always are prompt and make corrections! Will always recommend. - Zak

 

Fast, reliable and friendly customer service! - Tamara

 

Great service. Just wish there wasn't a minimum fee, but I understand why its in place. - Karley

 

Customer Service Reps are always right there with a quick reponse to any questions. - Debbie

 

Proofing system is great. Arrived exactly as expected. - Patrick

 

I like your prices and the offering of the free embroidery-that's what draw me to your company. Thank you! - Erlene

 

Everything looked good, arrived timely. - Mary

 

Quick response every time I called with a question - Camille

 

Apparel Monster and LogosDirect were both great to work with. They were very helpful and patient with my re-ordering. I will definitely use again. - Lindsey

 

Prompt technical support service from Jared - Vishal

 

Jared Sugrue was extremely patient and helpful to me - His customer service is on point! - Lauren

 

I love the fact that you always call and/or follow up through email. Keep up the good work! - Jonatan

 

Everything about the order was excellent. - Abigail

 

Very Nice Job - Blaine

 

Communication for setup wit Jared was easy and prompt. - Shelbye

 

You did great! - Mike

 

It was good place to prepare your business or personal group shirts - Sunjoo

 

I am new customer researching out the best deal with the best quality. Your website is very user friendly and your array of products is vast. - James

 

Very impressed with the quality of product, logo embroidery and expediency of the order. Will definately use again. - Brett

 

Awesome! - Tracey

 

Great - great shirts, great customer service, great prices! - Michaela

 

I have already recommended your site to 3 other schools. With each order I am getting better at sorting out the items that arrive, but an item number label on the packaging would help. - Christine

 

The quality of apparel is great. All logo and branding was up to standards. - Julie

 

Our club loves their Charles River warmups! - Darcy

 

I wish there was an option to place multiple orders with different logos at the same time. - Lauren

 

It was good to communicate with the person who in charge for proof process directly - Sunjoo

 

QUICK ON RESPONDING BACK VIA EMAIL OR PHONE MESSAGE. GREAT CUSTOMER SERVICE! - Oly

 

Great site and extremely easy to navigate and order. The rep that confirmed my order was very friendly and very helpful. He saved me from putting the embroidery in the wrong place! - Gina

 

Thank you for all your help in our order. - Katheryne

 

You did great! Great shirts at a great price! I have already recommended you to 2 other franchisees. - Harris

 

Customer Service (Jared Sugrue) was outstanding. Items arrived quicker than I expected and to be quite honest, were much nicer than I expected, both in quality of the product and the embroidery. Outstanding experience. - Vicky

 

This was our first order with you, overall it was a pleasant experience. We have all enjoyed the jackets. - DeeAnna

 

I have been very pleased with the company and am placing a new order today! - Jessica

 

Satisfied with process and order and customer service war great! - Marina

 

Good deals but was not happy with the quality of one item & missed another item but they quickly corrected & sent the missing item. - Autumn

 

Jerrod was terrific and VERY easy to work with. The embroidery is exceptional (I was in that industry for over 10 years). We are definitely going to be placing more orders with your company! Thank you!

 

I would highly recommend Apparel Monster to others for the ease of the website and quality of the product. - Alice

 

Great job! - Yudidth

 

As usual, we are very pleased with the high quality apparel and on-time delivery. Thank you! - Heidi

 

Jared is the best, always willing to get us what we need! - Roberto

 

Great customer service! Thank you so much! - Katheryne

 

Good job. I have no complaints. - Rick

 

Excellent - Christopher

 

Great Organization to work with. - Thomas

 

Fast and good quality. Got what I expected - Clay

 

Great job, thanks. - Elizabeth

 

Great customer service, worked to get our logo just right - Jason

 

Great job! - Matthew

 

I really appreciate the customization with thread for all the different hats. - Heather

 

Very user friendly site. Customer service very resourceful when I called with questions. - Barb

 

Love working with you guys!! - Chris

 

Our order was processed quickly and delivered fast, complete and accurate. Thank you! - Heidi

 

I was very happy and will continue to order from your company. - Jessica

 

The product came in without problems. The logo looks good.

 

Jared Sugrue has been great to deal with. Answsers questions promptly. - Leo

 

Loved everything about your company! - Stephanie

 

Very quick and easy to order - Eva

 

Amazing customer service!! - Chris

 

We are extremely happy with the quality of the apparel and the logos. Orders are always processed quickly - in this instance, we received our order earlier than expected! Thank you! - Heidi

 

Excellent and I am already ordering more! Keep these coupons coming :) Also just passing on your site to my local business partners - you pricing and customer service is excellent. - Chris

 

Excellent quality embroidery! Very happy! - Deb

 

Extremely professional and helpful throughout entire process. Seamless process! - Nathan

 

Everything came in with no mistakes and actually shipped quicker than expected. Everyone was happy with their purchases. Thank you. - Paula

 

Great! Favorite place to order apparel from! - Cora

 

Always great service and pricing! - Deb

 

Excellent! Anytime I have any questions, I immediately get a reply. Thanks! - Roxanna

 

Good job. No complaints as of yet. I plan to order all of our uniforms here. thx - Rick

 

The shirts arrived on time and look great.  Thanks so much! - Andrea

Y’all are the best, appreciate your quality and promptness! - Sara

I have started to use yall for alot of my orders, would love more options for discounts though. Thanks for your great work! - Kim


The staff was very helpful and professional. They contacted me with suggestions for best colors of embroidery on dark shirts and that was much appreciated! - Deb

 

You guys were Great! Thanks for helping us reach our goal of having our shirts for our meeting at Headquarters! Super Customer Service! - Curtis

 

All the guys and I at Tri Island Energy, thank you, Jared! Shirts look great! :) - Katheryne

 

DID A GREAT JOB IN A TIMELY MANNER. GOING TO ORDER ANOTHER 25 HATS. - Nina

 

Customer service has good follow up. - Leonardo

 

There was a mistake to my initial order despite my specific instructions. When I contacted my representative he very quickly fixed my issue. I am very pleased. - Sara

 

There was a mistake to my initial order despite my specific instructions. When I contacted my representative he very quickly fixed my issue. I am very pleased. - Cherry

 

Quality of the product was great as well as the embroidery. All our staff was extremely happy with their gift. we will definitely be ordering more of your products. Great customer service. - Ana

 

Very happy with the shirts and the logo size. - Scott

 

Great, joy to work with. - Irene

 

My club is very happy with their shirsts. Thanks - Donna

 

As always, it's great to work with you guys!! - Nick

 

Meant to tell you earlier!  Got the shirts and they’re REAL nice! - Mark

 

Hats look great. Ordering more today. Thanks - Skye

 

They arrived before noon and LOOK FABULOUS!!!!!  We are so very pleased.  Thank you so much!!!!!!! - Becky

 

They turned out so great we decided parents would want some too and we could sell as a fundraiser for the team! - Teresa

 

Fantastic - Krista

 

Very happy with our first order..ordering again - Jen

 

Love our fleeces! - Sara

 

Jared was great. - Leonardo

 

It was awesome! - Darren

 

Very Happy with the product. - Nathan

 

Great, thanks!! - Terri

 

Superb customer service, outstanding quality and very fast to ship order. Thank you! - Heidi

 

Out of stock items indicated as in stock delayed our order and caused confusion/frustration. BUT pricing and quality was excellent once received. - Kile

 

Everything was great. - Angelique

 

Excellent - Christopher

 

Great - Jackie

 

Nice work - Donna

 

Excellent customer service. Keep it up! - Jonatan

 

Great thanks! - Harry

 

Jared was very helpful. - Stephanie

 

Great! You were out of stock on one of the items we were re-ordering. We were very happy with the original item and were a bit anxious to see how the replacement item would compare. We were extremely pleased with the replacement item AND we were billed at the same price despite the replacement item cost was a bit higher. As usual, you provided us with great quality items and superb customer service. Thank you! - Heidi

 

You did OK - Rick

 

Order arrived promptly as promised. Would have rated a 5 if the different sizes would have been bunched together - Dennis

 

Great customer service. Quality of the product was great. - Ana

 

With a few modifications to the logo design, but item turned out great. Very happy. - Kim

 

Like the site. - Byron

 

We ordered knit hats. The logo was a bit off but it was explained to us that this was most likely due to the "stretchiness" of the material. Overall, we were very pleased - the quality of the hat (material) was even better than we expected. Thank you! - Heidi

 

Great!! John has been great to work with. Prompt responses and kind to talk to on the phone! - Nick

 

This site was super easy to use, and with a large order was easy to navigate. Everything arrived as expected and everyone was super pleased. In fact we are trying to figure out if we have enough interested people to order again! - Cora

 

Jared is the best, he is not only knowledgeable but also very patient with our sometime crazy requests - Roberto

 

I was very satisfied with your service and am actually ordering more shirts now. - Jessica

 

Met my expectation - Yunhee

 

The group was very help with the many questions that I had and very friendly. Much appreciated. - Paula

 

Wonderful customer service, Jared is a pleasure to work with! - Chris